Refund policy
Return Window
UK Customers UK customers have 14 days from the date of delivery to notify us of their intention to return an item, followed by a further 14 days to send the item back.
Condition for Return Items must be unused and returned in their original packaging, with all tags and accessories included. Items showing signs of use, damage not caused by us, or missing parts may be refused or may be subject to a reduced refund.
Non-Returnable Items The following items cannot be returned:
- Items marked as final sale or clearance
- Personalised or custom-made items
- Items damaged as a result of customer misuse
How to Return
- Contact us at accounts@nomvil.com with your order number and reason for return.
- We will provide a return authorisation and instructions, together with a prepaid return label where applicable.
- Pack the item securely and return it within the applicable return window.
Who Pays Return Shipping If the item is faulty, damaged during transit, or an error was made by Nomvil, we will cover the cost of return shipping. If the return is due to a change of mind, the customer will be responsible for the return shipping cost, unless stated otherwise.
Refund Processing Time Refunds are processed within 3 to 5 business days after we receive and inspect the returned item. Depending on your bank or card provider, it may take an additional 5 to 10 business days for the refund to appear in your account.
Refund Method Refunds are issued to the original payment method used at checkout. We do not offer cash or bank transfer refunds unless the original payment method is no longer valid.
Partial Refunds A partial refund may apply if an item is returned used, damaged, or with missing parts or packaging, where the issue is not due to a fault on our part.
Damaged or Faulty Items If your item arrives damaged or faulty, please contact us within 48 hours of delivery and provide photographs of the issue. We will arrange either a full refund or a free replacement, and you will not be responsible for any return shipping costs in this case.
Order Cancellations Orders may be cancelled free of charge before they are dispatched. Once an order has been dispatched, the standard return policy will apply.
Contact Us If you have any questions regarding returns or refunds, please contact the Nomvil support team. Email: accounts@nomvil.com
We are committed to providing a smooth and reliable shopping experience and will be happy to assist you with any questions or concerns.